Getting Started with Voro
Your First Week
Day 1-2: Setup
We'll configure Voro to match your business - your company details, branding, and basic settings. We'll import your customers and products from your existing systems.
Day 3-4: Training
Your team learns how to create orders, manage production, and generate dispatch notes. We do this together with real examples from your business.
Day 5+: Go Live
Start using Voro with real orders. Our team stays close to answer questions and help with any situations that come up.
Managing Orders
Creating a New Order
- Select your customer from the dropdown
- Choose the delivery address (customers can have multiple)
- Enter the order details – PO number, dates, transport information
- Add the products they’ve ordered, including quantities and any special requirements
- Save the order
Tracking Order Status
Orders move through clear stages:- New – Just received, waiting to be scheduled
- In Production – Being made
- Ready – Production complete, ready for dispatch
- Dispatched – Sent to customer
Finding Orders
Use the search and filter options to quickly find what you need:- Search by customer name or PO number
- Filter by status to see only orders at a particular stage
- View by day, week, or month for production planning
Production Batches
Creating Batches
When production is complete, create batches to record what was made:- Each batch gets a unique reference for traceability
- Record the quantity produced and use-by date
- Link batches to the relevant order(s)
- One order can have multiple batches if production happens across different dates
Managing Stock
Voro helps you manage your batch inventory:- See current stock levels at a glance
- Track use-by dates to ensure proper rotation
- Stock is automatically adjusted when dispatches are completed
Dispatch & Delivery
Creating a Dispatch Note
- Select the order to dispatch
- Choose which batches to include
- Review quantities and weights
- Generate the dispatch note PDF
- Print or email to customer
What’s Included on Dispatch Notes
Your dispatch notes include everything customers and retailers require:- Your company details and branding
- Customer delivery address
- Order reference numbers
- Product descriptions
- Batch references for traceability
- Use-by dates
- Quantities and weights
- Transport information
Emailing to Customers
Send dispatch notes directly by email with one click. The PDF is automatically attached, and you can customize the email message.Quality Control
QC Status
On Hold
Waiting for QC testing. Cannot be dispatched.
Released
Passed QC. Ready for dispatch.
Rejected
Failed QC. Not available for dispatch.
Documentation
Traceability
What You Can Trace
Forward Trace
“Where did this batch go?”
See all customers and dispatches that included a specific batch.
Backward Trace
“What batches were in this order?”
See all batches included in a specific dispatch or order.
Searching
Find what you need by searching:
- Batch reference
- Customer name
- Order or PO number
- Date range
- Product
Reports
Available Reports
Exporting
All reports can be exported as Excel/CSV for further analysis, or as PDF for sharing with auditors and stakeholders.Settings
What You Can Configure
Orders move through clear stages:- Company Details: Your logo, name, address, and contact information for dispatch notes
- Email Settings: Configure email for sending dispatch notes to customers
- Transport Options: Set up your delivery companies for easy selection
- User Accounts: Add team members and control what they can access
- Document Templates: Customize how your dispatch notes and labels look
Need Changes? During implementation, we help you configure everything. After go-live, contact support if you need help with settings.
Getting Help
Phone Support
Talk to our team directly +353 87 654 3210 Irish business hours
Email Support
Get help by email [email protected] Response within 24 hours
Implementation SupportDuring your implementation period, you have direct access to our team for training, questions, and configuration help. We stay with you until you’re confident using the system.